Our Commitment to You

Prestige Black Car Service LLC (“Prestige,” “we,” “our,” or “us”) is committed to protecting the privacy of every client we serve. This Privacy Policy describes how we collect, use, and safeguard your personal information.

By using our services or contacting us for a reservation, you agree to the practices described in this policy. We encourage you to read it carefully.

Information We Collect

To deliver an unified and safe experience, we collect the following types of information:

Booking & Contact Details: Your name, phone number, email address, and billing information provided when making a reservation.
Trip Information: Pick-up and drop-off locations, flight details (for airport pickups), travel dates, times, and any special requests.
Payment Information: Payment is collected prior to service. We use this information to process your transaction securely and to protect against no-call, no-show situations.
Flight Data: For airport transfers, we track your flight information to monitor delays.
Pet Information: If you plan to travel with a pet, we may note this to prepare appropriately.
Car Seat Requests: If you require infant, toddler, or booster seats, we collect the necessary details to accommodate your family’s needs.
Communications: Records of your inquiries, changes to bookings, or other correspondence via phone or email.

How We Use Your Information

Your information is used solely to provide and improve our services. Specifically, we use it to:

Confirm and fulfill your reservation for our services.
Assign and connect you with your chauffeur.
Track flights for any delays.
Process payment prior to service and issue your receipt via email after the trip is complete.
Calculate any applicable wait time charges or additional stop fees.
Respond to booking changes or cancellations initiated via phone or email.
Improve our booking system, fleet, and service quality across our vehicles.

Payment & Billing Privacy

All reservations are charged prior to service to protect both our clients and our business. Your quoted price is honored unless your trip includes additional wait time beyond the complimentary grace period, or if extra hours or stops are added.

Receipts are delivered automatically to your email address on file following your service. We do not sell or share your payment data with any third party beyond what is strictly necessary to process your transaction.

Sharing of Information

Prestige Black Car Service LLC does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

With Your Chauffeur: Once a chauffeur is assigned to your reservation, relevant trip details (pick-up location, contact number, etc.) are shared so they may reach you directly.
Meet & Greet Services: If you request a Meet & Greet, the chauffeur will be briefed on your arrival details.
Legal Obligations: We may disclose information when required by law or in response to lawful government requests.
Service Providers: Trusted vendors who assist with payment processing, flight tracking, or technology infrastructure, bound by confidentiality obligations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If you would like to request deletion of your data, please contact us directly.

Your Rights & Choices

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, or to make changes to a booking, please contact us via phone call or email, and we will assist you promptly.

Florida residents may also have additional rights under applicable state privacy laws. We are committed to honoring those rights as required.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Our booking system is designed to be simple, fast, and secure.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. We encourage you to review this policy periodically.